| S NO | Assessment statement | Grade | Teacher’s notes |
| 1 | Describe the importance of user documentation. | S/E The quality of user documentation can affect the rate of implementation of the new system. | |
| 2 | Evaluate different methods of providing user documentation. | Examples should include methods such as: help files, online support and printed manuals. S/E The quality of user documentation can affect the rate of implementation of the new system. |
|
| 3 | Evaluate different methods of delivering user training. | Examples should include selfinstruction,formal classes, remote/online training. S/E The quality of the delivery ofuser training can affect the rate of implementation of the new system. |